Broken Kindle or general Kindle problems:
Question: I dropped my Kindle / My Kindles screen is broken / My Kindle does not switch on
Answer: Please contact Amazon Support - Amazon is very helpful and should be able to deal with your inquiry speedily. Amazon Support
Amazon prides themselves on their customer service. If you damaged your Kindle or Kindle screen, whether accidentaly or technical issues, Amazon WILL replace your Kindle if it is under guarantee. On some occations they will accept responsibility outside of the Amazon Kindle warrantee. Read this for a great example: http://www.eddieoneverything.com/articles/my-kindles-screen-is-broken-but-amazon-is-replacing-it-for-free.php
If you're outside of the Kindle warrantee period you have to accept that electronics break and our suggestion would be to buy a new Kindle.
Difficulty placing an order:
Question: Item can’t be shipped to South Africa
Answer: The latest generation Kindles can be shipped to South Africa. Please note that Amazon does not ship to a PO Box address - only a physical address. You will require a credit card.
Step 1. Select the Kindle you wish to order.Step 2. Click "Buy Now"
Step 3. Select "South Africa" in the drop down box at Amazon.com (Please read info on Kindle in your country)
Step 4. Close this box and add the Kindle to your cart
Step 5. Register an Amazon account or login with your email and password
Step 6. Proceed to checkout and enter your Namibia delivery address. Please note that Amazon only ships to a physical address no PO Box numbers are allowed.
Step 7. Review payment details and process
*** Shipping your order from Amazon:
Shipping takes 2 - 7 days with international courier. When you add products to your cart and proceed to checkout, Amazon will provide you with the total cost for shipping and duties prior to submitting and processing your order.
Exchange rates change daily and South African Rand prices we quote on our site are subject to change prior to notice.
Where to buy a Kindle in South Africa:
Since we saw the launch of the new Kindle 6” Wi-Fi & 3G models, along with the Kindle DX, I have been inundated with questions such as, where and how do I buy a Kindle in
Amazon are the only stockist of the all Kindle models and only trade online. The only shop which stocks the Kindle is Staples in the US. No one stocks the Amazon Kindle in South Africa as all reseller would have bought their Kindle stock from Amazon US in the first place. They then add their mark up and shipping costs and it seems to work out more of less double the price as buying Kindle from Amazon in the first place.
The Kindle is a product of Amazon and they are the sole wholesale distributors of the Kindle Wi-Fi, Kindle Wi-Fi+3G and the Kindle DX
Amazon in the
You need to have a physical address to receive your Kindle as Amazon does not ship to a PO Box address. Use your office or home address
When you order your Kindle, you’ll also receive a micro-USB cable to charge your Kindle via your PC’s USB port
Amazon will gladly send you a replacement Kindle if anything goes wrong with the delivery of your product.
Priority International Courier services average 2-7 days for the delivery of your Kindle to
Kindle includes a 1-year limited warranty.
Amazon will add a refundable, import fee deposit, which is typically $29.11 on a $189.00 Kindle Wi-Fi + 3G
Amazon will designate a carrier ("Designated Carrier") to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item
In the event that the Import Fees Deposit exceeds the Actual Import Fees, Amazon Export or Merchant (as applicable) will refund the difference to you.
“Ad valorem” tax dictates that the Kindle is classed as an Information Technology product and should be exempt from tax. Imported goods has a price threshold and currently the Kindle falls below threshold
Grey importers are companies/people who would buy Kindles from Amazon and then sell it on to you. They are in fact the middleman.
They cannot compete with Amazon on price because they pay exactly the same as what you would, ordering directly from Amazon
The only area where you could potentially save is on shipping cost and time as the product is already in
If saving money is important to you, do not consider buying a Kindle from anyone other than Amazon.
Kindle Wi-Fi a great choice if you already have a high-speed internet connection and wireless router set up in your home and does not need the added convenience of a 3G connection. 3G enables you to download books anytime, anywhere, while on the go. If you do not have Wi-Fi set up in your home, Kindle 3G may be a better option.
Kindle 3G (Free 3G + Wi-Fi) is the easiest option because there is no wireless setup—you are ready to shop, purchase, and read right out of the box. Built-in Free 3G connectivity uses the same wireless signals that cell phones use, but there are no monthly fees or commitments—Amazon pays for Kindle’s 3G wireless connectivity. The added convenience of 3G enables you to download books anytime, anywhere, while on the go—without having to find a Wi-Fi hotspot connection. With wireless coverage in over 100 countries and territories, Kindle 3G is a great option for travelers. For South African customers and those from Namibia, there are also no additional charges for wireless delivery in or outside your home country. Wireless download times can vary based on 3G or EDGE/GPRS coverage, signal strength and file size.
There is growing selection of eBooks, magazines and newspapers to choose from in
There are currently 500,000 English-language books to choose from; plus
Publishers give Amazon eBook rights on a country by country basis, available titles for
Access Wikipedia via Whispernet on the experimental web browser. Access other websites like Google via a Wi-Fi connection. Blogs can also be downloaded via a Wi-Fi connection.